GENERAL TERMS

Terms and Conditions

By booking one of our services you specifically accept the following booking conditions 
set by Oak SRL. This website is managed by Oak SRL.
 
1- General booking conditions: you can consider an apartment booked ONLY after receiving our booking confirmation. Filling in a form, even if you provide your credit card’s details, or calling us or sending us an e-mail or a fax it is not enough to consider an apartment booked.

If you book by credit card: we do not charge your credit card at the time you give us your credit card details, but only when we know that the owner is holding the apartment for you. At that time we will send you the booking confirmation. The credit card’s details are kept secretly within the “Banca Sella” safe server. For safety reason we do not see the number of your credit card. If you book by a bank wire: you will be asked to pay an extra fee of 30 Euro (regardless of the amount of your booking) because bank wire data treatment requires more work from our staff.  Please note that a bank wire needs more time than the credit card to be processed, so someone else could book the property you have chosen by credit card before you do. We therefore encourage payments by credit card. 

This is the standard booking procedure:

A)      Use the search box to verify the availability; 

B)      Choose the apartment that you like most; 

C)      Fill in the reservation forms and choose the payment method (we encourage payments by credit card); 

D)      Wait for our booking confirmation. Only at this stage you can consider the apartment booked by you.   

 

2 - Check-in/check-out times

On the day of your arrival you will be met at the apartment - there will be someone waiting for you when you arrive, so we need to know your flight details or your expected arrival time at the apartment well in advance. If we know your flight details we can check whether your flight is on time or not.  If you do not provide us your arrival time there will be NOBODY waiting for you. Unless otherwise stated, the earliest check-in time is 14:00 and the latest check-out time is 10:00 a.m. However, if possible, you may check-in and check-out at the time which is more convenient to you (just ask us).    

3 - Cancellation policy:

 a) IF YOU CANCEL

b) IF WE CANCEL

 However, we would like to highlight the fact that the Oak srl staff commit themselves to providing you with the apartment you have booked, and the events described above are both rare and unlikely.    

4. Security deposit:

 5 - Apartment conditions: 6 - Apartment descriptions:

7 - Pets: Unless differently stated in the resort description, pets of any kind and size are not accepted. 

8 - Number of people: clients cannot bring a party, including children, that exceeds the number of people stated in the booking confirmation. 

9 - Thefts/damages:

 10 - Privacy:

All the customer information is strictly private and shall be used within office limits according to the the D.lgs. n. 196 of the 30th June 2003 ("Codice in materia di protezione dei dati personali") [click here for complete text]. No addresses, phone numbers, etc of yours will be granted to outsiders, and all your data will be treated secretly to ensure customer privacy.

 
11 - Applicable law:
These booking conditions are subject to the Italian law. In case of any dispute the court of Rome will be the only competent body.
We reserve the right to make changes to parts of this document